Returns & Exchanges
At Nilkamal Furniture, we strive to ensure your home shopping experience is seamless, offering a 7-day return policy for items that are damaged, defective, or not as described. We are committed to providing high-quality furniture that meets your expectations and enhances your living space.
Initiate Request
Log in to your account and navigate to the 'My Orders' section to select the item you wish to return and submit a request within 7 days of delivery.
Verification & Approval
Our customer care team will review your request and may ask for photographs of the product and its packaging to verify the condition and reason for return.
Reverse Pickup
Once approved, we will schedule a professional pickup from your delivery address; please ensure the furniture is disassembled and kept in its original packaging.
Quality Check & Refund
After the item reaches our warehouse and passes a quality inspection, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing